This website is owned and operated by “Moments”. Throughout the site, the terms “we”, “us” and “our” refer to “Moments”. Moments offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website or buying anything from us, you are using our Service and agree to follow these Terms and Conditions, along with any additional terms or policies mentioned or linked here. These Terms apply to all users, including visitors, vendors, customers, merchants, and anyone who contributes content.

We may update these Terms and Conditions from time to time. Every time you place an order on our website, you agree to the latest version of these Terms and Conditions.

1. About Moments

Moments is a premium gifting business offering thoughtfully curated gifts, including perishable and non-perishable items, designed for special occasions and meaningful celebrations.

Our registered office address is: 26-C, Lane 12, Bukhari Commercial Area, Phase 6, Defence Housing Authority, Karachi, 75500.

For help with placing an order or for any questions after your purchase, you can contact us at: Phone: +923312795888 Email: info@momentsgift.pk

2. Orders & Acceptance

All orders placed through our website are subject to availability and acceptance. We may refuse or cancel an order for reasons such as items being out of stock, delivery limitations, quantity limits, incorrect pricing, fraud checks, or reasons beyond our control. We may also ask for additional verification before accepting an order. If your order is cancelled, you will be informed, and a full refund will be issued where applicable.

Once an order is confirmed, you will receive an order acknowledgment via email or message.

3. Shipping & Returns

For orders placed through this website, we ensure delivery (charges apply) according to our Shipping Policy.

At Moments, we focus on quality and your order is expected to arrive in perfect condition at the provided address. While we hope you are happy with your order, we do not offer returns or exchanges under normal conditions. No monetary returns will be entertained. 

4. Pricing & Payments

All prices listed on the website are final unless stated otherwise. Prices are subject to change without prior notice. We try our best to keep prices and content accurate, but mistakes may happen. We reserve the right to cancel or refuse any order if an item is listed with an incorrect price or description. In such cases, we may contact the customer or cancel the order at our discretion.

Full payment is required at the time of placing a customized order.

We are not responsible for delays caused by payment authorization issues.

Maximum order value for a Cash on Delivery orders is Rs.15,000. For orders above the limit please use any of our prepaid payment options.

5. Product Information

We make every effort to display product descriptions and images as accurately as possible.

Due to the handcrafted and artisanal nature of our gifts, slight variations in color, packaging, or presentation may occur.

Such variations are a natural part of our process and are not considered defects.

6. Custom & Personalized Orders

Personalized or customized items are made specifically for you and cannot be modified once production has begun.

Please review all personalization details carefully before confirming your order.

Moments is not responsible for errors provided by the customer.

7. Privacy

Your privacy matters to us. Any personal information shared on this website is handled according to Moments Privacy Policy.

8. Acceptable Use

We aim to keep our website safe and useful for everyone. When using our website, you must not.

• Break any law or regulation.
• Violate someone else’s intellectual property or privacy rights.
• Share content that is illegal, abusive, hateful, offensive, obscene, or inappropriate.
• Send spam or unauthorized promotional messages.
• Use software or tools to collect data from the website.
• Send viruses or harmful code that may damage systems.
• Try to reverse engineer or break the website’s software or code.
• Encourage or help others to do any of the above. 

9. Contact Information

For questions, concerns, or complaints, contact us at:

Email: info@momentsgift.pk
Phone: +923312795888

We aim to respond within 2 business days.